Legal
Refunds & Cancellation Policy
Draft for completion — not yet a published legal document
The commercial rules below are accurate. Items marked [OPERATOR TO COMPLETE] are legal facts — a jurisdiction, a statutory right, a contact address, an operational commitment — that we will not invent. Complete and have this reviewed by a qualified lawyer before relying on it, particularly the interaction with any mandatory consumer cancellation right in the jurisdictions you sell into.
1. The policy in one line
All payments to Investment CMS are final and non-refundable. There is no cooling-off refund, no pro-rata refund, and no refund on cancellation, suspension or termination.
We would rather you read that on the pricing page before you pay than discover it afterwards, which is why the same sentence is on the pricing page in the same words.
2. Why there are no refunds
Two reasons, both structural rather than commercial.
- Activation performs irreversible work immediately. The moment your payment settles, a dedicated database is created, a schema applied, an administrator account seeded, a session store and two private storage buckets created, two workers uploaded, a schedule attached and a subdomain claimed. That is the entire thing you bought, delivered in full, automatically, before you next look at the page. There is no partially-delivered state to unwind.
- Cryptocurrency payments are not reversible by us. We do not hold your funds and we cannot claw a settled payment back through the network. Any return would be a fresh outbound payment made at our discretion, which is not something we will represent as a right you have.
3. What each payment covers
| Payment | Amount | Covers | Refundable |
|---|---|---|---|
| Activation | $999 USD, once | Provisioning your deployment, plus service to the end of the calendar month in which it is activated. | No |
| Monthly | $99 USD per month | One calendar month of service. Not pro-rated: a month you pay for is a month you have bought, whether you use it for thirty days or one. | No |
| Reactivation | $999 USD, once | Restoring a cancelled deployment and its data, plus service to the end of the calendar month of reactivation. | No |
There is no other charge. No setup fee, no per-member fee, no transaction fee, and no percentage of anything that moves through your platform — your members' funds never pass through us, so there is nothing there for us to take.
4. How to cancel
You cancel by not paying the next invoice. There is nothing to click, nobody to notify, no notice period and no cancellation fee. You are never locked into a term.
What follows is the lifecycle, which runs whether or not you tell us anything:
| Days past due | What happens |
|---|---|
| 1–60 | The deployment keeps serving. Warning notices at 3 and 30 days. |
| 61–90 | The public site is gated behind a renewal notice. Your data and customer panel are intact. Paying all outstanding invoices restores it on settlement. |
| 91–180 | Access ends. Outstanding monthly invoices are voided — you are never billed for months in which you had no service. Nothing is deleted. A $999 reactivation restores everything. |
| Past 180 | Everything is permanently and irreversibly destroyed, after deletion warnings at 150 and 173 days. |
Before you let a deployment lapse: there is no self-service backup or export feature in the Service. If you want a copy of your data, ask before the 180-day point. After deletion there is nothing left to copy, and no payment can bring it back.
5. Failed, expired and partial payments
- Failed or expired. An invoice that is never paid simply expires — after 24 hours without payment for an activation — and nothing is charged, nothing is provisioned, and any hold on your chosen subdomain is released. You can start again at any time, though the subdomain may have been taken in the meantime.
- Underpaid. If a payment arrives for less than the invoiced amount, it does not settle the invoice and does not activate or renew anything. It is held and flagged for manual review, and we contact you. Silently activating on a partial payment, or silently keeping it, are both things we have deliberately built the system not to do.
- Mismatched. If a payment notification does not match our own record of the order — a different amount, a different currency, a different order reference — settlement is refused and the payment is held for review rather than applied.
- The resolution of a held payment — whether the balance is requested, the payment is applied on receipt of the difference, or an amount is returned — is handled case by case. Our operational commitment on timing is [OPERATOR TO COMPLETE: state the review turnaround you are willing to commit to, or state that none is committed].
6. Wrong amounts, duplicates and overpayments
If you pay the same invoice twice, or pay materially more than the invoiced amount, contact us. The handling of such amounts — return, credit against a future invoice, or another remedy — is [OPERATOR TO COMPLETE: state the operator's actual policy on duplicate and overpaid amounts, including any network-fee deduction, and confirm it with counsel].
We will not quietly keep money that plainly was not owed to us. We are also not going to write a commitment here about a mechanism that has not been decided.
7. If provisioning fails
Provisioning runs as a sequence of idempotent steps. If one fails, the order is marked failed with the reason and can be retried; a retry re-uses whatever was already created rather than making a second copy, and never changes your paid-through date.
If, after our attempts to resolve it, we are unable to deliver a working deployment at all following a settled activation payment, that is the one situation in which a return of the activation fee is appropriate. The mechanism and timing for that are [OPERATOR TO COMPLETE: define the remedy for undeliverable provisioning — return of the activation fee, the method, and the timescale — and confirm with counsel]. This is not a general refund right and does not apply where the deployment works and you simply changed your mind.
8. If we suspend or terminate you
Suspension for non-payment is part of the lifecycle and carries no refund. Suspension or termination for a breach of the acceptable-use rules in the Terms of Service also carries no refund, including for any unexpired part of a month already paid for.
9. Chargebacks and reversals
There are no cards in this service, so there is no chargeback mechanism. Cryptocurrency payments cannot be reversed by us once settled on-chain, and attempting to reverse a settled payment through any third party does not entitle you to keep a provisioned deployment. Where a settled payment is later reversed by any means, we may treat the corresponding invoice as unpaid and apply the lifecycle accordingly.
10. Statutory rights
Nothing in this policy excludes or limits any right you have that cannot lawfully be excluded or limited.
Some jurisdictions give consumers a right to cancel a distance contract within a set period. Where such a right applies, it may be lost once supply of a digital service has begun with the consumer's express consent and acknowledgement — which, for this Service, is what happens the moment provisioning starts. Whether that right applies to you, whether you are a consumer for this purpose, and how the acknowledgement is captured at checkout, are [OPERATOR TO COMPLETE: determine per jurisdiction with counsel, and ensure the checkout captures any consent and acknowledgement the applicable law requires].
11. Contact
Billing questions, held payments and anything else on this page: [OPERATOR TO COMPLETE: billing contact email address], or through the support contact shown in your customer panel. Please include your order code — it is the fastest way for us to find the payment you are asking about.